FAQs
When will I receive my order?
- Pre orders: All pre orders placed between the 6th and 26th of November will be dispatched by Monday 11th of December, to ensure you receive them in time for Christmas.
- Regular orders: Usual orders will be dispatched within two business days of purchase. If you place your order on the weekend, your kit will be dispatched on Monday morning.
- After your order has been processed, you'll receive tracking information. Please anticipate a delivery time of 1 to 4 business days..
- For more information on shipping see here
Do you offer international shipping?
- At this stage, we do not. Check back regularly, as we are hoping to ship to Australia soon.
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If you change your mind about your purchase, you are welcome to return the product to us within 10 days of the purchase date. For full details on our return terms and conditions, please refer to our Return Policy.
- All refunds will be issued through the original payment method. Please be aware that return shipping costs are the responsibility of the customer and will be deducted from the total amount to be refunded.
- In the unfortunate event that this happens, please email hello@sweetart.nz within one week of receiving your kit, accompanied by photos documenting any damage. Our team will then resolve the issue promptly, either offering a refund, store credit or replacement.
- In most cases, we will provide instructions for the return of the kit, so we kindly ask that you refrain from using any of the kit until further guidance is provided.
- For responsible disposal, please refrain from rinsing any remaining paint down the drain. Instead, take a damp paper towel and gently wipe away any excess paint from each pot until they are clean. Once cleaned, you can safely place the pots into your recycling bin.
- Alternatively check out our blog for creative ways to re-use your paint pots
- You never know when you’ll need a touch of extra paint for a project. If you keep the lids tightly closed, it is likely the paint will last over a year.
- For responsible disposal, please refrain from rinsing any remaining paint down the drain. Instead, take a damp paper towel and gently wipe away any excess paint from each pot until they are clean. Once cleaned, you can safely place the pots into your recycling bin.
- Yes! This is an added extra that can be added for $5.00 when processing through checkout.
- Sorry to hear that your hanger hasn't worked! Please reach out to us with your order number at hello@sweetart.nz, and we'll arrange to send you a replacement in the mail.
- Be sure to read the aftercare/hanging instructions carefully (on the back of the colour key card) before re-applying the sticky hanger.
- Please reach out to us at hello@sweetart.nz with your order number and we will arrange to send you an electronic version of the instructions via email.
- If your paint has been stored for an extended period, particularly beyond 6 months, you may find that its consistency needs a slight adjustment. To address this, simply add a drop or two of water and use your paintbrush to blend and restore the paint to its desired consistency.
- When stored properly with the lids securely fastened, the paint is unlikely to dry up or malfunction, therefore, we can only provide refunds or replacements if the product is found to be faulty. If you believe your product is defective, please don't hesitate to reach out to us at hello@sweetart.nz.
- While the only element prone to deterioration over time is the paint itself, with proper sealing of the paint pots, this deterioration may be delayed for well over a year. To achieve optimal results, we recommend using the product within 6 months of purchase.
- At Sweet Art, we are dedicated to enhancing your health and wellbeing. That's why we've chosen to source the majority of our paint colours from the Natural Paint Company, known for their commitment to creating toxic-free paints.
- A handful of our paints are also sourced from Resene, who we also love - but these paints do come with a paint warning -
- Please take caution when working with paints to prevent hazardous effects to you and your Whānau:
- Keep paints out of reach from children and pets
- Ensure the area you are painting is are flame and spark free
- Avoid contact with skin and eyes
- Store paints in a cool dry place
- If splashes get into the eye, flood copiously with water at once and obtain medical attention.
- While we aim to provide high-quality, washable paints, please take precautions to protect your furniture and clothing during the painting process. It is recommended to paint on paper or with a table covering.
How do we collaborate?
- We are always on the lookout for our next Sweet Artist. If you think that could be you, please get in touch by emailing hello@sweetart.nz.