Pre-Order Information

Pre-Order Terms and Conditions 

We are so excited to have more Sweet Artist’s within our community. See below for information about our pre-ordering process that will occur between November 5th and November 26th.

  1. Order Placement:
  • Customers can place pre-orders for our products between November 5th and November 26th.
  • By placing a pre-order, you are agreeing to Sweet Art charging the full price of each item at the time of buying.
  1. Payment:
  • Customers will be charged at the time of placing the pre-order.
  1. Order Fulfilment:
  • All pre-orders made between November 5th and November 26th will be dispatched on or before December 11th.
  1. Notification:
  • Customers will receive a notification or confirmation email when their pre-order is processed on or before December 11th, including any relevant shipping information and tracking.
  1. Cancellations and Modifications:
  • In accordance with these terms, you cannot suspend or cancel your pre order after 3 days of making the order. If you ordered the product by mistake, you have 3 days to cancel or adjust your order by emailing hello@sweetart.nz
  1. Refunds:
  • If customers choose to cancel their pre-order within 3 days of purchase, a full refund will be issued.
  1. Shipping Schedule:
  • Orders will be sent out on or before December 11th via our chosen shipping method.
  • If Sweet Art is unable to fulfil and deliver the products within the allocated time frame as written on the website when buying, Sweet Art will process a full refund to the buyer on December 15th. 
  1. Delivery Times:
  • Estimated delivery times may vary based on the shipping method and the destination. Customers will receive tracking information to monitor their package's progress.
  • All pre-orders made between November 5th and November 26th will be received prior to 24th December. 
  1. Customer Support:
  • Our customer support team is available to assist with any enquires or concerns related to pre-orders. Please email hello@sweetart.nz.

By following these terms, we aim to provide a transparent and convenient pre-order experience for our customers.