Returns

At Sweet Art, we want you to be satisfied with your purchase. If for any reason you are not, we have a straightforward return and refund policy.

Returns

  • You may return a product within 14 days of your original purchase date.
  • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging.
  • To initiate a return, please contact our customer support team at hello@sweetart.nz to obtain return instructions.

Return Costs

  • The return shipping costs are the responsibility of the customer and will be deducted from the refund amount.
  • Sweet Art reserves the right to charge a restocking fee of $15.00 for each item of goods that are returned in damaged containers or for cancelled orders.

Faulty Goods

  • If the goods you receive are faulty or damaged, please contact us within 14 days of receiving the product at hello@sweetart.nz with a description and photographic evidence of the damage. This is required for us to liaise with the associated courier company. We also require you to not dispose or use any damaged goods as these need to be collected by the delivery courier company to be assessed for damage. Courier companies do not accept lost or damaged goods claims more than 14 days after pickup.
  • We will assess the situation and provide an appropriate remedy, which may include a replacement, refund, or store credit, as applicable.

Refunds

  • Once we receive and inspect the returned product, we will notify you about the status of your refund.
  • If the return is approved, we will initiate a refund to your original payment method within 10 business days.

Reading and Following Instructions

  • We strongly recommend that you read and follow the product instructions and guidelines provided with your purchase for proper use and care.
  • Failure to follow these instructions may affect the product's performance and could impact your eligibility for a return or refund.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team at hello@sweetart.nz.